The First Minister announced today that from the end of next week, face coverings in shops will be made compulsory. The two-metre social distancing rule will also remain applicable.

In line with this guidance, our customers and patients will be required to wear a face mask upon entering any of our pharmacies from Friday 10th July 2020.

This change in legislation does however allow for exemptions in specific cases, including if the person visiting our pharmacy has a disability or condition that means they cannot put on, wear or remove a face covering.

More information will follow shortly but we would encourage the public to prepare for this change in our branches and would like to thank you in advance for your support. It is crucial we all continue to follow the government guidelines in order to best protect ourselves and others.

Please do not be put off visiting your local community pharmacy for treatment, advice and medicines. All of our branches are open and our teams are on hand to help.

Don't worry if you forget your face mask

We have stock of face masks (including reusable brands) that can be purchased in the event you forget your own. Please alert a member of our team for assistance.

Telephone consultations

Whether you are shielding or simply wish to limit your exposure and would prefer a telephone consultation with one of our pharmacists, please contact your local Lindsay & Gilmour via our app or by phone. We are also happy to arrange delivery of essentials, over the counter items and prescriptions. Please ask your pharmacist for more information.

Think ‘Pharmacy First’

You know we are medicine experts but did you know that we can help with clinical advice and treatment for minor illnesses? Most of our pharmacies are open until late and at the weekend, providing access to a healthcare professional without the need for an appointment.

Our pharmacies have been designed to include a safe and private space so our patients and customers can benefit from same-day consultations with our specially trained pharmacists.

Our consultation rooms adhere to social distancing rules and we are very happy to see patients as long as they are wearing a mask. Our staff will of course be wearing full PPE.

Video consultations

We are also delighted to confirm that a number of our pharmacies are now equipped with technology to support video consultations. This will benefit customers and patients who would prefer not to, or are unable to meet with a pharmacist in person. In the coming weeks, this service is expected to be available in all of our 31 branches across Central Scotland, Fife and The Borders.

For all the latest coronavirus guidance from NHS Scotland and The Scottish Government visit NHS Inform.

For more information about face coverings please visit the government website or ask a member of our team.

Phoebe Riley applied for a Customer Support role with Lindsay & Gilmour to help others and discovered that working on the frontline during a pandemic also benefitted her own mental health and wellbeing.

Originally from Melbourne, Australia, Phoebe is 26 and smiles broadly with her eyes (it’s all I can see over the top of her face mask) as we enjoy a first virtual meeting.

Phoebe moved to the UK in 2018 and has been living in Edinburgh since October last year.

“I love Edinburgh, it’s so pretty. But I went from extreme tourism and a house-share to a very lonely lockdown, which was hard!”

Far from family, Phoebe found herself without purpose or people by March 2020 when those she shared a house with left in response to lockdown restrictions. She describes finding herself completely isolated. Nuchem Pharmacy Manager, Lisa-Ann Kearney says her patients have benefitted from how Phoebe has been able to relate to their shared experience.

“Phoebe is able to relate to the most lonely and vulnerable in our community and as a result, she has gone above and beyond to proactively support patients who are shielding or living alone”

Lisa-Ann Kearney, Nuchem Pharmacy Manager

Joining the Lindsay & Gilmour Pharmacy at Piersfield Terrace, Phoebe regained not only a sense of purpose and income but a community that has become her pharmacy family.

Throughout my conversation with Lisa-Ann and Phoebe, it’s clear they have pulled together like a loving family in a crisis. Lisa-Ann has been busy, in her limited spare time, making ear savers to help with the discomfort of PPE and masks for her team to wear, even out-with work, so they feel protected travelling to and from the pharmacy. Food is also a big feature, with home baking, recipe sharing and plans for a culinary feast post lockdown which will celebrate the mixed cultural heritage of the team at Nuchem.

In response to the COVID-19 pandemic and increased demand and pressure on community pharmacies, Lindsay & Gilmour acted quickly to create a new role and recruit Customer Support Representatives like Phoebe for several of their busiest pharmacies.

We have maintained an atmosphere of calm which has definitely supported our patients and customers. It was important to have a friendly face managing the flow of footfall and support us with the increase in workload. Very quickly, Lindsay & Gilmour implemented measures to protect us and allow us to stay open and operate safely, such as screens, PPE, floor spots and boundary tape to demonstrate the 2m social distancing rule.Lisa-Ann

In line with the results of a National Pharmacy Association survey, Lindsay & Gilmour pharmacies have seen a 30% increase in prescriptions since the beginning of lockdown.

Home deliveries have more than doubled during the same period and in March inbound calls to pharmacies increased by 385%

Despite having never worked in a pharmacy environment before, Phoebe was likely drawn to the sector because her sister has worked in the sector for more than a decade.

“I was nervous about being alone and know I perform well in customer-facing roles. I wanted to play a part and add value to the local community in response to the COVID-19 outbreak and I’ve always been interested in the healthcare profession.” Phoebe

And Phoebe hasn’t experienced any negatives… “I can’t believe how grateful people are to me for just doing my job”

Phoebe would highly recommend a career in pharmacy for anyone who thrives in a busy, customer-focused environment. She describes the position as being a great opportunity to learn.

Lisa-Ann and the team have commended Phoebe’s ‘can-do’ attitude and talk fondly about how much they all love Phoebe and appreciate her initiative, willingness to learn and the fact she’s not fazed by anything - which has been and continues to be a huge asset to the pharmacy.

It certainly sounds like the customers and patients of this Piersfield Terrace pharmacy are in safe, supportive hands. And Lindsay & Gilmour’s response to COVID19 has, in this case, offered a lifeline to both Phoebe and the local community who depend upon continued access to healthcare expertise, services and medicines from their local pharmacy.

If Phoebe's story has inspired you to consider a career in pharmacy, check out our website for more information, or please get in touch. Building a career in pharmacy can be done without the need for qualifications. We provide training and support and various flexible working options to allow you to pursue your dream job in community healthcare.

Click here to read about Danielle's experience of working for Lindsay & Gilmour, which started with a work experience placement when she was 15 years old.

We are delighted to confirm that Lindsay & Gilmour is supporting charity Hestia’s UK SAYS NO MORE campaign by setting up a Safe Space in all of our pharmacies.

From today, victims of domestic abuse will be able to access Safe Spaces in our 31 pharmacies across Central Scotland, Fife and The Borders. Our specially trained pharmacy teams are on hand to help anyone experiencing domestic abuse during this particularly difficult time, when we are confined to our homes.

Upon visiting or reaching out to your nearest Safe Space, you will be provided with the support you need and access to specialist services.

To find out more information about the campaign, please visit: https://uksaysnomore.org/

Are you feeling ill at ease due to isolation?

It's not always easy to recognise when stress is the reason you're feeling or acting differently.

We are all being asked to do things that are pretty alien to us; stay at home, avoid contact with family and friends, limit our time in public and the latest Scottish Government advice includes us wearing face masks when we venture out to do our weekly food shop.

It’s unsettling and it certainly isn’t easy. We are living through challenging times thanks to Covid-19 and while there is great emphasis on our physical health and the symptoms of the virus, we are all in danger of neglecting our mental wellbeing, missing the signs of stress and the damage it can do.

Your mental health is just as important as your physical health. Here are a few tips to try to reduce or manage your stress levels at this difficult time:

Reduce alcohol intake - alcohol is a depressant when taken in large quantities, therefore using alcohol as a way to alleviate stress is not ultimately helpful.

Prioritise physical activity - it can help reduce stress levels, cope with frustration, give you a sense of achievement and provide some important “me time”, all of which help with stress.

Get more sleep - you should aim to go to bed at roughly the same time each day so that your mind and body get used to a predictable bedtime routine.

Try relaxation techniques - each day, try to relax with a stress-reduction technique.  There are many tried and tested ways to reduce stress so try a few and see what works best for you.

Talk to someone - Just talking to someone about how you feel can be helpful. We have private consultations rooms at all of our pharmacies so don’t be afraid to ask your pharmacist for help or advice.

There are some great resources on the Parent Club website, including mental health advice for parents during lockdown or visit the NHS Inform website to access online support and advice on how to look after your mental wellbeing while staying at home.

It’s important during this time of crisis and lockdown that we look after ourselves and the people around us. Your local community pharmacy is open and available to help you stay well in body and mind, so please do contact us or refer to the online help mentioned above if you are in need of support.

For all the latest advice & information about Coronavirus please visit NHS Inform or Health Protection Scotland

Contact a Samaritan if you need someone to talk to. You can call the free helpline 116123 any time, day or night.

PROTECT YOURSELF & OTHERS

Please do not enter our pharmacies if you think you have symptoms of COVID-19. These include:

Instead, please return home immediately and seek advice from:

Community Pharmacy in Scotland continues to operate on the frontline to support the National healthcare response to the COVID-19 pandemic.

We would like to take this opportunity to thank all of our colleagues, suppliers, and patients for their support during this unprecedented and uncertain time.

Thanks to an amazing effort by our pharmacy teams, we are now in a position to increase our patient-facing opening hours.

It's not quite 'business as usual', but we have worked hard to adapt our service to work both efficiently and safely to meet the needs of our 'new normal'.

As such, we are very pleased to confirm that all of our pharmacies have returned to their usual opening hours. The full list of which can be found on our website.

While this marks a return to 'normal', it is worth noting the changes you will encounter when you visit our pharmacies, such as:

As the situation is constantly evolving, we would ask for your patience and understanding in the event we are forced to adjust our opening hours at short notice.

This will only ever happen because we remain committed to protecting the health and well-being of both our staff and patients and we will do our very best to make you aware of any changes as soon as possible.

PROTECT YOURSELF & OTHERS

Please do not enter our pharmacies if you think you have symptoms of COVID-19. These include:

Instead, please return home immediately and seek advice from:

Community Pharmacy in Scotland continues to operate on the frontline to support the National healthcare response to the COVID-19 pandemic.

We would like to take this opportunity to thank all of our colleagues, suppliers, and patients for their support during this unprecedented and uncertain time.

In response to the latest public health advice, changes to pharmacy opening hours have been introduced across Scotland to better support patients & frontline healthcare staff.

At present, Lindsay & Gilmour pharmacies are facing unprecedented demand and are much busier than usual. We are incredibly grateful to our team who have shown great commitment and resilience through what is an incredibly unsettling time for us all.

As an organisation we are working tirelessly to support the communities in which our pharmacies are based and our team proudly live and work.

Please be assured that any changes in our service are taken to limit exposure and ultimately protect both our patients and our staff so we can continue to provide critical pharmacy services.

We would, therefore, like to advise patients that our pharmacies will now be open to the public at the following times:

10am - 1pm

and

2pm - 5pm

If your prescription is not urgent please consider downloading our app to manage your repeats remotely and benefit from free delivery.

Manage your medicines from home using our NHS approved app

This service is available to everyone and under the current social distancing guidelines, provides the safest way to order and track your prescriptions as well as providing a chat function, where you can message your local pharmacy from home.

Please see our website for more information or download Healthera from the App Store or Google Play and search for 'Lindsay & Gilmour' to select your local pharmacy.

Don't stockpile prescription drugs

We understand this is an anxious time and while we are reducing our patient-facing opening hours, please only order what you need and allow us more time to prepare your medicines safely. 

The team at Lindsay & Gilmour would like to thank you, so very much, for your patience and understanding during this period of great uncertainty for us all.

We remain dedicated to our unique role within Scotland's communities and will continue our efforts to keep you safe and well.

Please remember, For all the latest advice & information about Coronavirus please visit www.nhsinform.scot  or https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/

Earlier today, the Government announced that confirmed cases of coronavirus in the UK continue to rise, with two further cases in Scotland. This situation is evolving constantly and we as Pharmacists will meet our front-line challenge to provide the public with the most convenient and effective advice and service possible to reduce the spread of the virus.

The message is clear.  Now is a time for precaution rather than panic. This is peak season for respiratory and flu-like illness. There will be cases presenting with symptoms of cough, fever and shortness of breath, but these are highly unlikely to be novel coronavirus.

As is clearly stated in their advice, The Government and NHS are well prepared to deal with this virus and have established public health and infectious disease experts working round the clock, but you can help too.  The best way to protect yourself and others is:

Do not leave home until you have been given advice by a clinician.

Coronavirus Twitter

The online medicine management and delivery service offered by Lindsay & Gilmour will help patients to order repeat prescriptions and keep control of their health from the comfort of their own home.

For more information on how this service and our FREE NHS App might help you, please visit our website to find out more or speak to your local pharmacy for advice. It’s never been easier to manage your medicines AND benefit from FREE DELIVERY.

Please remember, For the latest advice & information about Coronavirus please visit www.nhsinform.scot or call the helpline 08000282816. There is also a Q&A on coronavirus available via the World Health Organisation website: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses  

Lindsay & Gilmour have been confirmed as shortlisted finalists in multiple categories for The Scottish Pharmacist Awards 2019/20

What better way to kick off the new decade than with news that the hard work and commitment of the Lindsay & Gilmour team has been recognised with shortlisting in three categories at this year’s Scottish Pharmacist Awards.

We fought off tough competition from many of our peers across pharmacy practice in Scotland, under scrutiny from a specialist judging panel, to reach the shortlist in the following categories:

These categories are especially important to us as we continually strive to lead the way with pioneering business practice, innovation and training across the pharmacy sector.  We are driven to ensure that Lindsay & Gilmour remains the community pharmacy of choice, delivering the highest standards of patient outcomes at every one of our pharmacies.

This recognition is very much a result of a team effort and we will all be keeping our fingers’ crossed for success at the Awards night itself in February.

Wishing a Happy and Healthy New Year to all our customers, patients and colleagues!

Lindsay & Gilmour staff took to the streets of Edinburgh yesterday to raise funds to enhance the lives of those experiencing chronic illness.

A 33 strong team of Pharmacy professionals from Lindsay & Gilmour pounded the streets of the Capital on Sunday to raise funds to support people facing long term health challenges. Participants in this year’s Kiltwalk Edinburgh, from many of the pharmacy group’s 30 branches across East and Central Scotland, Fife and The Borders, took part in this annual challenge to support the group’s charity partner, Thistle.

Ahead of the walk, Lindsay & Gilmour Managing Director Philip Galt said: “We are delighted to be setting out on this year’s Kiltwalk to raise vital funds for the tremendous work carried out by Thistle – who support people living with long term conditions or facing challenging life situations.

“Lindsay & Gilmour has a long history of investing in the health and wellbeing of the communities we serve and I wish all of our branch teams taking part the very best of luck for a fun and challenging event, with a great end result for Thistle.”

Thistle Director, Nicola Park, said “We are delighted to be Lindsay & Gilmour’s charity partner and it was fantastic that so many employees walked the Edinburgh Kiltwalk for Thistle on Sunday.  The funds raised are vital to our work, supporting people to get their lives back on track after the devastating diagnosis of a long-term condition.”

Lindsay & Gilmour was established in 1826, making it one of Scotland’s oldest establish pharmacies. Today there are 29 Lindsay & Gilmour pharmacies spread across East and Central Scotland, the Borders and Fife, offering a full range of modern pharmacy services.

About Thistle

Thistle is an Edinburgh-based health and wellbeing charity supporting people who are struggling with the devastating diagnosis of a long-term condition (such as diabetes, hypertension, chronic pain, arthritis, depression or chronic fatigue). 

People are referred to Thistle by GPs and other professionals or can self-refer to get support to re-take control of their lives.

In 2019, Thistle celebrates its 75th anniversary. Thistle was founded by Sir Francis and Lady Tudsbery in 1944 to provide support to disabled ex-servicemen, enabling them to live at home with their families whilst receiving the skilled medical attention that was essential to their recovery and wellbeing.

To make a donation, visit the Thistle website.

There are new vacancies available in our jobs section of the web site. The range of listings available are:

Lindsay & Gilmour Pharmacy is an equal opportunities employer.

It's never been easier to order and track your NHS prescriptions. And did you know, everyone is entitled to FREE delivery?

To find out more and speak directly with your local Lindsay & Gilmour, download the Healthera app today!

Healthera Epos Lindsay Gilmour
Healthera Epos Lindsay Gilmour

You can stay on top of your medications with daily alarms and refill reminders and manage your dependants' repeats - all under one account.

It's quick, convenient and secure. What are you waiting for?

L&G Rewards launches at East Calder on 29th May

It's our new way of saying 'thank you' to our wonderful customers and introducing ourselves to residents who are new to the East Calder community.

5 reasons you should come along on Wednesday 29th May:

A FREE £5 You Sign Up to L&G Rewards

When you sign up to our loyalty card - L&G Rewards - we will load your card with £5 to spend in store. And furthermore you will be rewarded every time you shop with us, all you have to do is present your Rewards card every time you make a purchase.

Another Reason to Shop Local

So whether you're stocking up on sun cream, or re-filling your first aid kit ahead of a busy (and hopefully) sunny summer - you'll make money every time you shop at Lindsay & Gilmour and save money with exclusive cardholder specials and discounts throughout the year.

We're excited to launch L&G Rewards and for our customers to make real savings on in-store purchases.

We look forward to seeing you soon.

 

Danielle, 25 - ACT at Nuchem Edinburgh (part of Lindsay & Gilmour)

Danielle started at Lindsay & Gilmour when she was 15. Following an opportunity to do work experience, Danielle was offered a part-time job working after school and at weekends. Fast forward 10 years and Danielle is now a qualified ACT. She has been sponsored and mentored by Lindsay & Gilmour to achieve the necessary qualifications, including NVQ2 and NVQ3.

In her own words, Danielle shares her career journey to date...

I didn’t actually know what I wanted to do when leaving school. I did my work experience week in my local pharmacy (Nuchem, owned by Lindsay & Gilmour) and really enjoyed it. In particular, I loved working with new people, the public and learning about all the medicines, treatments and services.

When finishing my work experience I was offered a part-time job which I accepted. It was only a couple of months later when I was offered full-time hours and I jumped at the opportunity. I signed up for my NVQ2 as soon as I finished the MCA (Medicines Counter Assistant training) and started working in the dispensary. I have never looked back.

I enjoy working in pharmacy because I enjoy working with people, I like helping, going over and above for people in regards to prescriptions, healthcare and just general advice. Pharmacies offer a lot of different services to help the public and I like being able to help as much as we do. I also enjoy working so closely with doctors surgeries and other health professionals.

My role is varied. I have the responsibility of checking people’s medicines, making sure a quick reliable service is delivered and helping the team I work with. I like training new people so they feel comfortable and supported in their role. I deal a lot with smoking cessation - it's really rewarding when people stop smoking with my help.

I enjoy working for Lindsay and Gilmour because all staff, from head office to those in the branch are very approachable and willing to help if needed. They’re very big on career development which was great for me as I liked learning on the job.

When training in the branch you are fully supported. You are appointed a mentor pharmacist for anything you need help with or to sign off assignments etc and in my experience, everyone I have encountered has been incredibly helpful.

I really enjoy working for the company and would highly recommend joining us and furthering your knowledge of community pharmacy.

If you would like to find out more about a career with Lindsay & Gilmour please email Maxine@lindsayandgilmour.co.uk

WIN £50 of...

To be in with a chance of winning:

You will then be entered in to our prize draw to win £50 of 'One4all' gift cards!

GOOD LUCK!!

The winner will be contacted by email.

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